TERMS AND CONDITIONS
Welcome to mulata.pe. By browsing and making purchases on our website, you agree to the following Terms and Conditions. We kindly ask you to read them carefully.
Modifications to Terms and Conditions
Mulata reserves the right to modify, update, or remove these Terms and Conditions at any time, without prior notice. The latest version will always be available on this page and will take effect from the moment it is published.
Sales Hours
Our online store is available 24 hours a day, 365 days a year.
Payment Methods
We accept credit and debit card payments through secure platforms such as Izipay. We also offer the option of direct bank transfers. All transactions are processed in Peruvian soles (PEN).
Shipping
We ship throughout Peru. Orders are processed Monday through Friday, and delivery time may vary depending on the destination. Shipping costs are calculated at checkout. In Lima, we also offer delivery through our own courier service. To coordinate this option, please contact us directly via WhatsApp or email.
Exchanges and Returns
You may request a product exchange within 7 business days of receiving your order. Items must be in perfect condition, unworn, and with original tags attached. Proof of purchase (receipt or invoice) is required.
We do not offer refunds, except in cases of shipping errors or confirmed manufacturing defects.
To request an exchange, please email us at: shop@mulata.pe
Mulata’s Responsibility
Mulata is not responsible for the misuse of content made available on this website by users. We do not guarantee that the site will always be error-free or uninterrupted, though we will do our best to restore service as soon as possible in the event of technical issues. As we offer a wide variety of products, there may occasionally be unintentional errors in product descriptions or content. We reserve the right to correct such errors without prior notice.
Mulata shall not be held liable for any damage caused by viruses or other elements that may affect your device or electronic files, nor for the misuse of the technology provided on this website.
Customer Responsibility
You are responsible for the information you submit on mulata.pe, as well as for your use of the website. You agree to use this site legally and in accordance with these Terms and Conditions.
Privacy Policy
At Mulata, we are committed to protecting your personal information. Any data you provide on our website will be used exclusively to process your orders and maintain direct communication with you. We do not share your personal information with third parties without your consent.
Intellectual Property
All content on this website (designs, images, texts, logo, etc.) is the property of Mulata and is protected by intellectual property laws. Total or partial reproduction is strictly prohibited without prior written authorization.
Costumer Service
If you have any questions, concerns, or inquiries, feel free to contact us at: clothesmulata@gmail.com